Datto incident
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'use1-saas-p5'
Resolved after 1 day 2 hours, affecting SaaS Protection Backups, on March 18, 2026.
Backups are processing normally and backup success rates continue to improve. Our R&D team is continuing to monitor.
Affected components
Update timeline
- identified Mar 18, 2026, 10:49 AM UTC
We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services. The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
- monitoring Mar 18, 2026, 12:30 PM UTC
We are seeing continued improvement in backup performance on pod use1-saas-p5. The R&D team will continue monitoring the environment until full recovery is confirmed.
- monitoring Mar 18, 2026, 02:07 PM UTC
Backups are processing normally and backup success rates continue to improve. Our R&D team is continuing to monitor.
- resolved Mar 19, 2026, 01:12 PM UTC
This incident has been resolved.
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