Datto SaaS Protection - Backup performance degradation on pods 'use1-saas-p7' and 'use1-saas-p8'

Update timeline

1. investigating Mar 20, 2026, 11:39 AM UTC

   We are currently investigating an issue affecting some customers hosted on pods 'use1-saas-p7' and 'use1-saas-p8', where performance degradation has been observed affecting all backups. The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.

2. identified Mar 20, 2026, 12:05 PM UTC

   The R&D team identified the root cause of the problem and they are working on resolving the issue.

3. identified Mar 20, 2026, 02:16 PM UTC

   Backups are processing normally again on pod 'use1-saas-p7' and backup success rate metrics are improving. The R&D team has identified another issue still affecting backups on pod 'use1-saas-p8' and they are actively working to resolve it.

4. identified Mar 20, 2026, 05:37 PM UTC

   Our R&D team is continuing to implement changes to address the backup issues affecting customers hosted on pod 'use1-saas-p8' Backups continue to process normally on pod 'use1-saas-p7' and backup success rates should fully recover in the next couple of hours.

5. identified Mar 20, 2026, 05:53 PM UTC

   Our R&D team has implemented a fix to address the backup issues affecting pod 'use1-saas-p8' and backups have started to process normally again.

6. monitoring Mar 20, 2026, 07:09 PM UTC

   Backups success rates for pod 'use1-saas-p7' have returned to normal levels and remain stable. Customer backups on pod 'use1-saas-p8' are continuing to process normally and our R&D team is monitoring recovery as backup success rates improve.

7. monitoring Mar 22, 2026, 07:20 PM UTC

   Backups success rates for both pods 'use1-saas-p7' and 'use1-saas-p8' have returned to normal levels. Our R&D team is continuing to monitor for any other issues.

8. resolved Mar 23, 2026, 02:10 PM UTC

   This incident has been resolved.