Resolved after 13 days, affecting Off-Site Synchronization and Off-Site Recovery, on March 26, 2026.
Efforts to address the underlying issue remain in progress. Additional updates will be provided as they become available.
Affected components
Update timeline
- identified Mar 26, 2026, 07:26 PM UTC
We are aware of a problem where BCDR assets paired to server1405 in the US-East region can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Mar 31, 2026, 04:58 PM UTC
The R&D team continues to actively work toward a resolution for this issue. Additional information will be communicated as it becomes available.
- identified Apr 08, 2026, 07:09 PM UTC
Efforts to address the underlying issue remain in progress. Additional updates will be provided as they become available.
- resolved Apr 08, 2026, 07:27 PM UTC
This incident has been resolved.
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