Resolved after 6 hours 37 minutes, affecting APAC and EU and 1 more, on April 10, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Apr 10, 2026, 03:46 AM UTC
We are experiencing issues with remote control on APAC VSA10 that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team
- investigating Apr 10, 2026, 06:20 AM UTC
We are experiencing issues with remote control on all VSA10 regions randomly, that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team
- monitoring Apr 10, 2026, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 10, 2026, 08:39 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 10, 2026, 10:23 AM UTC
This incident has been resolved.
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