Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Are Failing To Complete Registration

Update timeline

1. investigating Apr 09, 2026, 06:00 PM UTC

   We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices can experience registration failures. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. identified Apr 10, 2026, 12:47 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 10, 2026, 03:28 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 10, 2026, 06:21 PM UTC

   This incident has been resolved.

5. postmortem Apr 16, 2026, 08:10 PM UTC

   **DBMA/EBDR - Device failing to register – 2026-04-09** **Summary:** Between 2026-04-09 11:00 AM UTC and 2026-04-10 12:30 PM UTC, Some partners experienced an issue where a subset of Datto Backup for Microsoft Azure and Datto Endpoint Backup with DR devices experienced registration failures. ‌ **Root Cause:** The issue was caused by a release configuration error in which a required system image was not properly marked for production use. As a result, the platform was unable to successfully create operating system disks when provisioning new virtual machines. ‌ **Incident Timeline:** * Identified: 2026-04-09 11:00 AM UTC * Public Notification: 2026-04-09 06:00 PM UTC * Resolved: 2026-04-10 12:30 PM UTC ‌ **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps: * To strengthen reliability going forward, we are introducing additional pre‑release validation steps * Enhancing real‑time monitoring and alerting around provisioning success * Conducting targeted training to improve rapid diagnosis and resolution of similar issues.