Datto incident
Kaseya Quote Manager - Server Error message appearing when accessing Quotes
Resolved after 1 hour 43 minutes, affecting Web Application, on April 14, 2026.
**Summary:** Between 2026-04-14 14:50 UTC and 2026-04-14 16:20 UTC, some customers experienced a “Server Error” while working with quotes. **Root Cause:** A recent configuration change led to unintended restrictions that interfered with normal request processing, resulting in intermittent errors for some customers. **Incident Timeline:** * Identified: 2026-04-14 14:55 UTC * Public Notification to the Status Page: 2026-04-14 15:27 UTC * Resolved: 2026-04-14 16:20 UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps: * Improving system monitoring and alerting to more quickly detect abnormal traffic patterns and service disruptions. * Refining our change management practices to further validate configuration updates before they are fully applied in production environments.
Affected components
Update timeline
- investigating Apr 14, 2026, 03:27 PM UTC
We are aware of a problem where a server Error message appearing when accessing quotes The Kaseya R&D Team is currently investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Apr 14, 2026, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 05:11 PM UTC
This incident has been resolved.
- postmortem Apr 20, 2026, 06:00 PM UTC
**Summary:** Between 2026-04-14 14:50 UTC and 2026-04-14 16:20 UTC, some customers experienced a “Server Error” while working with quotes. **Root Cause:** A recent configuration change led to unintended restrictions that interfered with normal request processing, resulting in intermittent errors for some customers. **Incident Timeline:** * Identified: 2026-04-14 14:55 UTC * Public Notification to the Status Page: 2026-04-14 15:27 UTC * Resolved: 2026-04-14 16:20 UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps: * Improving system monitoring and alerting to more quickly detect abnormal traffic patterns and service disruptions. * Refining our change management practices to further validate configuration updates before they are fully applied in production environments.
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