Resolved after 19 hours 9 minutes, affecting EU and US, on September 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 22, 2026, 07:51 PM UTC
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations: Access Blocked [Organization name] does not have SSO enabled for this KaseyaOne Tenant To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU) RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform. The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
- monitoring Sep 22, 2026, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 03:00 PM UTC
This incident has been resolved.
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