Resolved after 20 days 23 hours, affecting Off-Site Synchronization and Off-Site Recovery, on September 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Sep 21, 2026, 05:21 PM UTC
We are aware of a problem where Server4715 is undergoing emergency maintenance. The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Oct 07, 2026, 01:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 12, 2026, 01:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 04:42 PM UTC
This incident has been resolved.
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