Datto incident
Datto BCDR - Server5465 (US-East) - Degraded Node Functionality
Resolved after 17 hours 11 minutes, affecting Off-Site Synchronization and Off-Site Recovery, on September 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 08, 2026, 07:43 PM UTC
We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 08, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 12:54 PM UTC
This incident has been resolved.
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