Datto incident
Datto BCDR - Server2214 (US-East) - Degraded Node Functionality
Resolved after 8 days 19 hours, affecting Off-Site Synchronization and Off-Site Recovery, on September 8, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Sep 08, 2026, 07:10 PM UTC
We are aware of a problem where Datto BCDR users paired to Server2214 can experienced degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 09, 2026, 12:54 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 17, 2026, 02:30 PM UTC
This incident has been resolved.
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