D-ID Outage History

D-ID is up right now

Pingoru has recorded 19 incidents for D-ID: 18 in the last 12 months and 4 in the last 90 days.

Source: status.d-id.com

19incidents recorded
18last 12 months
4last 90 days
16 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking D-ID in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20263220 of 720 (31%)
May 202613 of 744 (0%)
June 202634 of 720 (1%)
July 202600 of 744 (0%)
August 202643 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 550 (0%)

Incidents, newest first

Minor August 30, 2026 V2 (Talks) Agents Streaming Outage 2h 20m Agents API

Started Aug 30, 2026, 05:10 PM UTC· resolved Aug 30, 2026, 07:30 PM UTC

  1. investigating Aug 30, 2026, 05:10 PM UTC

    We are currently investigating reports of an issue affecting stream session creation for V2 (Talks) agents. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

  2. investigating Aug 30, 2026, 06:45 PM UTC

    V2 (Talks) stream creation is recovering, new sessions are being created successfully again; we are monitoring while remaining capacity comes back online and some requests may still fail intermittently

  3. investigating Aug 30, 2026, 06:45 PM UTC

    V2 (Talks) stream creation is recovering and new sessions are being created successfully, some requests may still fail intermittently while we monitor.

  4. investigating Aug 30, 2026, 07:30 PM UTC

    V2 (Talks) streaming is fully restored and operating normally.

  5. resolved Aug 30, 2026, 07:30 PM UTC

    V2 (Talks) streaming is fully restored and operating normally.

Read the full incident report →

Minor August 30, 2026 V3 (Clips) Agents Stream Creation Errors 1h 35m Agents API

Started Aug 30, 2026, 04:50 PM UTC· resolved Aug 30, 2026, 06:25 PM UTC

  1. investigating Aug 30, 2026, 04:50 PM UTC

    We are investigating elevated error rates when creating V3 (Clips) streaming sessions; some session creations may fail or time out.

  2. investigating Aug 30, 2026, 06:00 PM UTC

    Error rates are decreasing, we are monitoring recovery.

  3. resolved Aug 30, 2026, 06:25 PM UTC

    V3 (Clips) streaming is fully restored and operating normally.

Read the full incident report →

Minor August 11, 2026 Streaming outage in several avatar types 10m Studio Webapp, Agents API

Started Aug 11, 2026, 08:09 PM UTC· resolved Aug 11, 2026, 08:19 PM UTC

  1. investigating Aug 11, 2026, 08:09 PM UTC

    We are currently investigating reports of an issue affecting Talks and Clips Streaming for Agents connection failures. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

  2. identified Aug 11, 2026, 08:16 PM UTC

    We have identified the root cause of the issue affecting several avatar types - streaming connection failures. A fix is being implemented. We will continue to provide updates as we make progress.

  3. monitoring Aug 11, 2026, 08:16 PM UTC

    A fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.

  4. resolved Aug 11, 2026, 08:19 PM UTC

    The issue affecting Streaming connection failures on several avatar types. has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.

Read the full incident report →

Minor August 9, 2026 Agent audio not playing for Fluent Clip presenters 3m Agents API

Started Aug 09, 2026, 10:44 AM UTC· resolved Aug 09, 2026, 10:47 AM UTC

  1. investigating Aug 09, 2026, 10:44 AM UTC

    We are currently investigating reports of an issue affecting specific clip presenters, where agent audio is not playing.

  2. resolved Aug 09, 2026, 10:47 AM UTC

    The issue affecting specific clip agent presenters has been resolved.

Read the full incident report →

Minor June 16, 2026 Partial Outage in Agents and Talks/Clips Streaming 1h 58m Agents API

Started Jun 16, 2026, 12:20 PM UTC· resolved Jun 16, 2026, 02:18 PM UTC

  1. investigating Jun 16, 2026, 02:03 PM UTC

    We are currently investigating reports of an issue affecting agents api and streaming. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

  2. resolved Jun 16, 2026, 02:18 PM UTC

    The issue affecting agents api and streaming is resolved

Read the full incident report →

Minor June 14, 2026 Outage in Clips (V3 Pro Avatars) Streamer 14m Agents API

Started Jun 14, 2026, 10:42 AM UTC· resolved Jun 14, 2026, 10:56 AM UTC

  1. investigating Jun 14, 2026, 10:42 AM UTC

    We are currently investigating reports of an issue affecting V3 Pro Avatars: https://docs.d-id.com/reference/clips-premium-avatars streaming. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

  2. resolved Jun 14, 2026, 10:56 AM UTC

    The issue impacting agent streaming of clips presentations has been resolved.

Read the full incident report →

Minor June 8, 2026 Specific avatar sessions failing 1h 49m Agents API

Started Jun 08, 2026, 03:14 PM UTC· resolved Jun 08, 2026, 05:03 PM UTC

  1. investigating Jun 08, 2026, 03:14 PM UTC

    We are currently investigating reports of an issue affecting Agent sessions. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

  2. resolved Jun 08, 2026, 05:03 PM UTC

    We are currently investigating reports of an issue affecting Agent sessions. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

Read the full incident report →

Minor May 5, 2026 Partial Service Outage 2h 28m Studio Webapp

Started May 05, 2026, 02:37 PM UTC· resolved May 05, 2026, 05:06 PM UTC

  1. investigating May 05, 2026, 02:37 PM UTC

    We are currently investigating reports of an issue affecting our Studio website. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

  2. investigating May 05, 2026, 03:36 PM UTC

    The issue has been resolved and all services are operating normally

  3. investigating May 05, 2026, 03:37 PM UTC

    The issue has been resolved and all services are operating normally

  4. resolved May 05, 2026, 03:40 PM UTC

    The issue affecting has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.

Read the full incident report →

Minor April 26, 2026 Partial Outage Expressive Agents 3d 19h Agents API

Started Apr 26, 2026, 03:00 PM UTC· resolved Apr 30, 2026, 10:42 AM UTC

  1. investigating Apr 26, 2026, 03:00 PM UTC

    We are currently investigating an issue affecting expressive agents, where some agents fail to respond to user messages or speech and do not say their greeting.

  2. resolved Apr 30, 2026, 10:42 AM UTC

    The issue affecting Expressive agents has been resolved.

Read the full incident report →

Major April 21, 2026 Partial outage on Clips API –

Started Apr 21, 2026, 03:15 PM UTC· resolved Apr 21, 2026, 03:15 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor March 30, 2026 Partial outage in Agents V3 streamers 6d 1h Agents API

Started Mar 30, 2026, 10:47 AM UTC· resolved Apr 05, 2026, 12:44 PM UTC

  1. investigating Mar 30, 2026, 10:47 AM UTC

    We are currently investigating reports of an issue affecting v3 (clips agents)

  2. resolved Mar 30, 2026, 12:43 PM UTC

    The issue affecting clips v2 streamer has been resolved. Systems are operating normally.

  3. resolved Apr 05, 2026, 12:44 PM UTC

    The issue affecting [***brief description of the service or functionality***] has been resolved. Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.

Read the full incident report →

Minor February 2, 2026 Provider Outage: Azure cloud service management issues 12h 27m Avatars API, Studio Webapp, Translations API, Agents API and 1 more

Started Feb 02, 2026, 08:30 PM UTC· resolved Feb 03, 2026, 08:57 AM UTC

  1. investigating Feb 02, 2026, 08:30 PM UTC

    We are currently investigating reports of an issue affecting processing performance. Our team is working to identify the root cause while scaling alternative resources to compensate. We will provide an update as soon as more information is available.

  2. identified Feb 02, 2026, 08:32 PM UTC

    We have identified the root cause of the issue affecting cloud processing servers. A fix is being implemented. We will continue to provide updates as we make progress.

  3. identified Feb 02, 2026, 09:34 PM UTC

    We have identified the root cause of the issue to be a widespread event affecting our Azure US cluster. We will continue to provide updates as we make progress. The service is back to normal operation, creation of new agents and avatars is currently still unavailable Azure status page: https://azure.status.microsoft/en-us/status

  4. monitoring Feb 03, 2026, 07:35 AM UTC

    Azure has reported a fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.

  5. resolved Feb 03, 2026, 08:57 AM UTC

    The issue has fully resolved Azure incident ID: FNJ8-VQZ See more: https://azure.status.microsoft/en-us/status/history/

Read the full incident report →

Minor January 26, 2026 Partial outage on embedded agent applications 35s

Started Jan 26, 2026, 12:08 PM UTC· resolved Jan 26, 2026, 12:08 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor December 30, 2025 Issue with Checkout Prices and Shared Agent Links 20m

Started Dec 30, 2025, 01:22 PM UTC· resolved Dec 30, 2025, 01:43 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor November 25, 2025 Video generation is blocked in certain flows –

Started Nov 25, 2025, 04:30 PM UTC· resolved Nov 25, 2025, 04:30 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Major October 20, 2025 Partial downtime and degraded performance in all products due to AWS Outage 12h 29m

Started Oct 20, 2025, 07:49 PM UTC· resolved Oct 21, 2025, 08:18 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →