Resolved after 12 hours 27 minutes, affecting Avatars API and Studio Webapp and 1 more, on February 2, 2026.
The issue has fully resolved Azure incident ID: FNJ8-VQZ See more: https://azure.status.microsoft/en-us/status/history/
Affected components
Update timeline
- investigating Feb 02, 2026, 08:30 PM UTC
We are currently investigating reports of an issue affecting processing performance. Our team is working to identify the root cause while scaling alternative resources to compensate. We will provide an update as soon as more information is available.
- identified Feb 02, 2026, 08:32 PM UTC
We have identified the root cause of the issue affecting cloud processing servers. A fix is being implemented. We will continue to provide updates as we make progress.
- identified Feb 02, 2026, 09:34 PM UTC
We have identified the root cause of the issue to be a widespread event affecting our Azure US cluster. We will continue to provide updates as we make progress. The service is back to normal operation, creation of new agents and avatars is currently still unavailable Azure status page: https://azure.status.microsoft/en-us/status
- monitoring Feb 03, 2026, 07:35 AM UTC
Azure has reported a fix has been implemented and we are currently monitoring the results to ensure full recovery. We will confirm once the issue is fully resolved.
- resolved Feb 03, 2026, 08:57 AM UTC
The issue has fully resolved Azure incident ID: FNJ8-VQZ See more: https://azure.status.microsoft/en-us/status/history/
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