D-ID incident

Partial Outage Expressive Agents

Resolved after 3 days 19 hours, affecting Agents API, on April 26, 2026.

investigating Apr 26, 2026, 03:00 PM UTC

We are currently investigating an issue affecting expressive agents, where some agents fail to respond to user messages or speech and do not say their greeting.

Started
Apr 26, 2026, 03:00 PM UTC
Resolved
Apr 30, 2026, 10:42 AM UTC
Duration
3d 19h
Detected by Pingoru
Apr 26, 2026, 03:00 PM UTC

Affected components

Agents API

Update timeline

  1. investigating Apr 26, 2026, 03:00 PM UTC

    We are currently investigating an issue affecting expressive agents, where some agents fail to respond to user messages or speech and do not say their greeting.

  2. resolved Apr 30, 2026, 10:42 AM UTC

    The issue affecting Expressive agents has been resolved.

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