Cytracom incident

ControlOne geolocation services degraded

Resolved after 2 hours 1 minute, affecting ControlOne Management Portal, on August 14, 2026.

monitoring Aug 14, 2026, 12:47 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 14, 2026, 12:33 PM UTC
Resolved
Aug 14, 2026, 02:34 PM UTC
Duration
2h 1m
Detected by Pingoru
Aug 14, 2026, 12:33 PM UTC

Affected components

ControlOne Management Portal

Update timeline

  1. identified Aug 14, 2026, 12:33 PM UTC

    We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.

  2. monitoring Aug 14, 2026, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2026, 02:34 PM UTC

    This incident has been resolved.

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