Resolved after 16 hours 51 minutes, affecting BLF Presence, on June 10, 2026.
All backlog Call Details Records have been processed. This issue is now resolved.
Affected components
Update timeline
- identified Jun 10, 2026, 06:43 PM UTC
We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates. This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted. Our team is actively working to clear the backlog and will continue to monitor the system.
- monitoring Jun 10, 2026, 08:50 PM UTC
We have identified and corrected the issue. Call Detail Records (CDRs) in Insights during the incident will be available within next 12 hours. New events are processing normally and are not expected to experience delays. Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
- resolved Jun 11, 2026, 11:34 AM UTC
All backlog Call Details Records have been processed. This issue is now resolved.
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