Cytracom incident
UCaaS: Limited Inbound and Outbound Call Failures on a Single Voice Gateway
Resolved after 1 hour 15 minutes, on May 26, 2026.
Between 7:30–7:45 AM CST, one of our voice servers experienced an issue that prevented it from processing inbound and outbound calls for a small subset of customers. The issue was isolated to a service module on the affected server. We restarted the server, and call processing resumed normally afterward.
Update timeline
- resolved May 26, 2026, 01:57 PM UTC
Between 7:30–7:45 AM CST, one of our voice servers experienced an issue that prevented it from processing inbound and outbound calls for a small subset of customers. The issue was isolated to a service module on the affected server. We restarted the server, and call processing resumed normally afterward.
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