Resolved after 59 minutes, affecting Desktop, on October 22, 2025.
This issue has been resolved. Affected users must hard refresh the Desktop web page (hold shift, click refresh) before logging in.
Affected components
Desktop
Update timeline
- investigating Oct 22, 2025, 03:12 PM UTC
We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.
- monitoring Oct 22, 2025, 03:49 PM UTC
We have deployed a fix for the Cytracom Desktop Authentication issue.
- resolved Oct 22, 2025, 04:11 PM UTC
This issue has been resolved. Affected users must hard refresh the Desktop web page (hold shift, click refresh) before logging in.
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