Cytracom incident

UCaaS Voice Services Impairment from a subset of ISPs

Resolved after 8 hours 41 minutes, affecting Call Completion, on November 14, 2025.

monitoring Nov 14, 2025, 10:02 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 14, 2025, 07:01 PM UTC
Resolved
Nov 15, 2025, 03:43 AM UTC
Duration
8h 41m
Detected by Pingoru
Nov 14, 2025, 07:01 PM UTC

Affected components

Call Completion

Update timeline

  1. investigating Nov 14, 2025, 07:01 PM UTC

    Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.

  2. monitoring Nov 14, 2025, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 15, 2025, 03:43 AM UTC

    This incident has been resolved.

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