Cytracom incident

Unity platform incident

Resolved after 6 hours 38 minutes, affecting Unity Portal and Unity Authentication, on January 16, 2026.

monitoring Jan 16, 2026, 08:05 PM UTC

We are continuing to address the root cause of the issue. Users may encounter issues adjusting permissions within the Unity portal.

Started
Jan 16, 2026, 06:51 PM UTC
Resolved
Jan 17, 2026, 01:29 AM UTC
Duration
6h 38m
Detected by Pingoru
Jan 16, 2026, 06:51 PM UTC

Affected components

Unity PortalUnity Authentication

Update timeline

  1. identified Jan 16, 2026, 06:51 PM UTC

    We have identified the root cause of an issue impacting the Unity portal and authentication. Partners and end users on the Unity platform may see issues accessing the Unity portal or creating new authentication sessions.

  2. monitoring Jan 16, 2026, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 16, 2026, 08:05 PM UTC

    We are continuing to address the root cause of the issue. Users may encounter issues adjusting permissions within the Unity portal.

  4. resolved Jan 17, 2026, 01:29 AM UTC

    This incident has been resolved.

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