Resolved after 5 hours 28 minutes, affecting Call Completion, on March 20, 2026.
There are no observed reports of outbound/inbound call failures. This issue is now resolved.
Affected components
Update timeline
- investigating Mar 20, 2026, 03:19 PM UTC
We are investigating a partial outbound call failure for a subset of customers.
- monitoring Mar 20, 2026, 04:39 PM UTC
A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service. We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence.
- monitoring Mar 20, 2026, 06:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 20, 2026, 08:48 PM UTC
There are no observed reports of outbound/inbound call failures. This issue is now resolved.
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