Resolved after 10 hours 49 minutes, affecting Fax Completion, on October 28, 2026.
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 28, 2026, 03:10 PM UTC
Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved. Outbound faxes and fax management are expected to continue functioning normally.
- monitoring Oct 28, 2026, 05:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 28, 2026, 05:15 PM UTC
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
- resolved Oct 29, 2026, 02:00 AM UTC
This incident has been resolved.
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