Resolved after 12 hours 36 minutes, affecting US-NorthEast (EWR) Region and US-SouthEast (ATL) Region and 1 more, on October 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
US-NorthEast (EWR) RegionUS-SouthEast (ATL) RegionUS-MidWest (ORD) RegionUS-SouthCentral (DFW) RegionUS-NorthWest (SEA) RegionUS-SouthWest (LAX) Region
Update timeline
- investigating Oct 27, 2026, 01:05 PM UTC
We have identified an issue causing a partial service degradation for a subset of customers. ControlOne Bridges and Agents may experience intermittent connectivity and DNS lookup failures
- identified Oct 27, 2026, 02:32 PM UTC
The issue has been identified, and a fix is rolling out in stages to all customers.
- monitoring Oct 27, 2026, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2026, 01:42 AM UTC
This incident has been resolved.
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