Crypto.com incident
Issue with using/adding debit/credit card as payment method
Resolved after 2 hours 34 minutes, on November 18, 2025.
The card payment service is now recovering. You may still experience some issues.
Other major vendors with incidents that started within 30 minutes of this one
Update timeline
- investigating Nov 18, 2025, 12:01 PM UTC
We are currently experiencing some issues our vendor which provides card payment service. This will impact user with using/adding their debit/credit card as payment method within our apps including: - Google Pay - Apple Pay We're working on this and will update you as soon as we can. Please use other alternative payment methods such as cash wallet. Operations with using your Crypto.com Debit/Credit card is not impacted by this.
- monitoring Nov 18, 2025, 01:02 PM UTC
The card payment service is now recovering. You may still experience some issues.
- resolved Nov 18, 2025, 02:35 PM UTC
This incident has been resolved.
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