Investigating Issue Impacting Conga Platform products

Update timeline

1. investigating Oct 26, 2026, 06:02 AM UTC

   We are currently investigating reports of Degraded Performance affecting Conga Platform products within the EU region. Customers may experience intermittent errors/slow performance while accessing Conga Platform products. We will provide further updates as they are available.

2. investigating Oct 26, 2026, 07:55 AM UTC

   Our team continues to investigate the issue and is working on a resolution as a priority. We will provide further updates as more information becomes available. Thank you for your patience.

3. identified Oct 26, 2026, 09:05 AM UTC

   We've identified the root cause of the issue impacting Conga Platform products. Our teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience intermittent errors/slow performance while the fix is being deployed. Thank you for your patience.

4. identified Oct 26, 2026, 11:19 AM UTC

   The identified fix is currently being implemented, and we are seeing progress towards stabilising the affected services. Some customers may continue to experience intermittent errors or degraded performance while remediation is ongoing. Thank you for your continued patience.

5. identified Oct 26, 2026, 11:20 AM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Oct 26, 2026, 01:01 PM UTC

   A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Services should now be accessible and functioning normally. Thank you for patience.

7. monitoring Oct 29, 2026, 12:15 AM UTC

   We are continuing to monitor for any further issues.

8. resolved Oct 29, 2026, 12:16 AM UTC

   This incident has been resolved.