Conga Contracts incident

Investigating Issue Impacting Conga Platform - EU region

Resolved after 4 hours 57 minutes, affecting Conga Composer - EU and CPQ Catalog Service - EU and 1 more, on October 12, 2026.

resolved Oct 12, 2026, 01:54 PM UTC

The issue impacting Conga Platform EU has been fully resolved and all affected systems have returned to normal operation.

Started: Oct 12, 2026, 08:57 AM UTC
Resolved: Oct 12, 2026, 01:54 PM UTC
Duration: 4h 57m
Detected by Pingoru: Oct 12, 2026, 08:57 AM UTC

Affected components

Conga Composer - EUCPQ Catalog Service - EUConga CLM - EULogin & Authentication - EUCPQ Config Service - EUCPQ Pricing Service - EUConga Batch - EUCPQ Administration Service - EUX-Author for Contracts - EUConga Trigger - EU

Update timeline

investigating Oct 12, 2026, 08:57 AM UTC

We are currently investigating reports login issues affecting Conga Platform within the EU region. Customers may experience login errors while accessing the conga platform application. We will provide further updates as they are available.
investigating Oct 12, 2026, 09:00 AM UTC

We are continuing to investigate this issue.
monitoring Oct 12, 2026, 09:20 AM UTC

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Users should see performance returning to normal.
monitoring Oct 12, 2026, 09:22 AM UTC

We are continuing to monitor for any further issues.
resolved Oct 12, 2026, 01:54 PM UTC

The issue impacting Conga Platform EU has been fully resolved and all affected systems have returned to normal operation.

Your product runs on more than Conga Contracts

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.