Conga Contracts incident

Investigating Issue Impacting Conga Platform - EU region

Resolved after 6 hours 37 minutes, affecting Conga Composer - EU and CPQ Catalog Service - EU and 1 more, on September 17, 2026.

resolved Sep 17, 2026, 12:41 PM UTC

The issue impacting Conga Platform in the EU region has been fully resolved and all affected systems have returned to normal operation.

Started: Sep 17, 2026, 06:04 AM UTC
Resolved: Sep 17, 2026, 12:41 PM UTC
Duration: 6h 37m
Detected by Pingoru: Sep 17, 2026, 06:04 AM UTC

Affected components

Conga Composer - EUCPQ Catalog Service - EUConga CLM - EULogin & Authentication - EUCPQ Config Service - EUConga CLM for Salesforce - EUCPQ Pricing Service - EUConga Batch - EUCPQ Administration Service - EUX-Author for Contracts - EU

Update timeline

investigating Sep 17, 2026, 06:04 AM UTC

We are currently investigating reports of Degraded Performance affecting Conga Platform within the EU region. Customers may experience intermittent errors while accessing the conga platform application and its features. We will provide further updates as they are available.
monitoring Sep 17, 2026, 07:14 AM UTC

A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Conga platform should now be accessible and functioning normally.
resolved Sep 17, 2026, 12:41 PM UTC

The issue impacting Conga Platform in the EU region has been fully resolved and all affected systems have returned to normal operation.

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