Commvault incident

Exchange Mailbox Intermittent Issues

Resolved after 8 days 9 hours, affecting East US2 and France Central and 1 more, on December 10, 2025.

investigating Dec 10, 2025, 02:14 PM UTC

We are currently experiencing intermittent issues originating from Microsoft’s side that are impacting certain Exchange mailboxes. Affected users may encounter the following error message in their mailbox status: “No valid Azure app found. Please run check readiness.” Our team is actively engaging with Microsoft to investigate and resolve the matter. We will provide the next update as soon as additional information becomes available. We appreciate your understanding and cooperation during this time.

Started
Dec 10, 2025, 02:14 PM UTC
Resolved
Dec 19, 2025, 12:05 AM UTC
Duration
8d 9h
Detected by Pingoru
Dec 10, 2025, 02:14 PM UTC

Affected components

East US2France CentralCanada Central

Update timeline

  1. investigating Dec 10, 2025, 02:14 PM UTC

    We are currently experiencing intermittent issues originating from Microsoft’s side that are impacting certain Exchange mailboxes. Affected users may encounter the following error message in their mailbox status: “No valid Azure app found. Please run check readiness.” Our team is actively engaging with Microsoft to investigate and resolve the matter. We will provide the next update as soon as additional information becomes available. We appreciate your understanding and cooperation during this time.

  2. resolved Dec 19, 2025, 12:05 AM UTC

    This incident has been resolved.

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