Commvault incident

Job performance

Resolved after 8 days 16 hours, affecting North Central US and West US and 1 more, on August 5, 2026.

investigating Aug 05, 2026, 11:49 PM UTC

We have identified the issue affecting backup job processing and implemented corrective actions. Backup jobs are now processing as expected, and we are actively monitoring the environment to confirm continued stability. Some customers may still observe delayed completion for jobs that were previously queued. We will provide a final update once we have confirmed full recovery.

Started
Aug 05, 2026, 11:49 PM UTC
Resolved
Aug 14, 2026, 04:35 PM UTC
Duration
8d 16h
Detected by Pingoru
Aug 05, 2026, 11:49 PM UTC

Affected components

North Central USWest USEast US2Canada CentralEast USFrance Central

Update timeline

  1. investigating Aug 05, 2026, 11:49 PM UTC

    We have identified the issue affecting backup job processing and implemented corrective actions. Backup jobs are now processing as expected, and we are actively monitoring the environment to confirm continued stability. Some customers may still observe delayed completion for jobs that were previously queued. We will provide a final update once we have confirmed full recovery.

  2. resolved Aug 14, 2026, 04:35 PM UTC

    This incident has been resolved.

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