Resolved after 4 days 8 hours, affecting East US2 and France Central and 1 more, on April 20, 2025.
The issue that caused degraded backup performance for Office 365 backup jobs has been successfully mitigated with corrective and preventative measures. So far we have observed performance returning to expected levels. We will continue to monitor the environment closely for the next 24 hours, but no further impact to backup performance is expected at this time. Thank you for your patience and understanding.
Affected components
Update timeline
- monitoring Apr 20, 2025, 02:56 PM UTC
We are currently experiencing degraded backup performance affecting Office 365 backup jobs. This issue may impact our Service Level Agreement (SLA). Our team has identified the root cause of the performance degradation and has implemented preventative measures to address it. We are actively monitoring the situation to ensure that performance returns to normal. Thank you for your understanding and patience as we work to resolve this issue.
- monitoring Apr 23, 2025, 10:09 PM UTC
The issue that caused degraded backup performance for Office 365 backup jobs has been successfully mitigated with corrective and preventative measures. So far we have observed performance returning to expected levels. We will continue to monitor the environment closely for the next 24 hours, but no further impact to backup performance is expected at this time. Thank you for your patience and understanding.
- resolved Apr 24, 2025, 11:11 PM UTC
This incident has been resolved.
Your product runs on more than Commvault
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services