Resolved after 1 day 2 hours, affecting North Central US and West US and 1 more, on August 13, 2025.
A fix has been implemented and the jobs are running fine. We are continuing to monitor them.
Affected components
Update timeline
- identified Aug 13, 2025, 02:36 AM UTC
We are currently investigating an issue impacting a subset of Azure File agent backup jobs. Specifically, this affects agents configured with multiple Azure subscriptions. Our engineering team has identified the root cause and is actively working on deploying a corrective fix. We will update as soon as the fix is in place and confirm when normal operations have resumed. We appreciate your patience and apologize for any inconvenience this may cause.
- monitoring Aug 13, 2025, 07:11 AM UTC
A fix has been implemented and the jobs are running fine. We are continuing to monitor them.
- resolved Aug 14, 2025, 04:44 AM UTC
This incident has been resolved.
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