Commvault incident

Office 365 performance impact

Resolved after 1 day 8 hours, affecting East US2, on September 10, 2025.

monitoring Sep 10, 2025, 07:59 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 10, 2025, 01:55 PM UTC
Resolved
Sep 11, 2025, 09:56 PM UTC
Duration
1d 8h
Detected by Pingoru
Sep 10, 2025, 01:55 PM UTC

Affected components

East US2

Update timeline

  1. investigating Sep 10, 2025, 01:55 PM UTC

    We are currently experiencing delays in VM Management service operations due to a current issue on Microsoft’s Azure infrastructure. This impacts key operations which affects our backup infrastructure auto-scaling used for Office 365 backups. As a result, performance for Office 365 backups may be degraded. We are actively working with Microsoft and will share updates as they become available. Thank you for your patience and understanding.

  2. monitoring Sep 10, 2025, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 09:56 PM UTC

    This incident has been resolved.

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