CM.com incident

Email service disruption

Resolved after 1 hour 1 minute, affecting Sign and Email Gateway API's, on July 5, 2026.

resolved Jul 05, 2026, 08:48 AM UTC

The Email Gateway service disruption has been resolved. All Sign emails have been sent.

Started
Jul 05, 2026, 07:47 AM UTC
Resolved
Jul 05, 2026, 08:48 AM UTC
Duration
1h 1m
Detected by Pingoru
Jul 05, 2026, 07:47 AM UTC

Affected components

SignEmail Gateway API's

Update timeline

  1. investigating Jul 05, 2026, 07:47 AM UTC

    Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

  2. identified Jul 05, 2026, 08:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 05, 2026, 08:48 AM UTC

    The Email Gateway service disruption has been resolved. All Sign emails have been sent.

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