CM.com incident
Temporary service interruption on MO webhook configuration
Resolved after 19 hours 32 minutes, affecting Business Messaging API, on October 20, 2026.
A fix has been deployed and creating and updating MO webhooks should now work as expected. We are monitoring to confirm the issue is fully resolved. If you still experience problems, please contact our Support team.
Affected components
Update timeline
- investigating Oct 20, 2026, 05:37 PM UTC
We are currently investigating the issue that prevents users to create/update MO webhooks. Existing MO webhooks are not impacted.
- identified Oct 21, 2026, 07:22 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2026, 12:10 PM UTC
A fix has been deployed and creating and updating MO webhooks should now work as expected. We are monitoring to confirm the issue is fully resolved. If you still experience problems, please contact our Support team.
- resolved Oct 21, 2026, 01:09 PM UTC
This incident has been resolved.
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