CM.com Outage History

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CM.com had 124 outages in the last 2 years totaling 85h 5m of downtime — averaging 5.1 incidents per month.

There were 124 CM.com outages since January 8, 2026 totaling 85h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cm.com

Minor October 6, 2026

Operator Service Interruption - Netherlands - Vodafone - 20404

Detected by Pingoru
Oct 06, 2026, 09:42 AM UTC
Resolved
Oct 06, 2026, 10:43 AM UTC
Duration
1h
Affected: Mobile network operators: Netherlands
Timeline · 2 updates
  1. investigating Oct 06, 2026, 09:42 AM UTC

    Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. resolved Oct 06, 2026, 10:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2026

In Person Payments Gateway - External Processor (CCV)

Detected by Pingoru
Oct 05, 2026, 08:03 AM UTC
Resolved
Oct 05, 2026, 08:21 AM UTC
Duration
17m
Affected: Payments Processor connections: CCV
Timeline · 2 updates
  1. investigating Oct 05, 2026, 08:03 AM UTC

    We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.

  2. resolved Oct 05, 2026, 08:21 AM UTC

    The issue has been resolved. We see normal transaction authorizations.

Read the full incident report →

Minor October 3, 2026

Platform - Random 401 errors

Detected by Pingoru
Oct 03, 2026, 07:16 AM UTC
Resolved
Oct 03, 2026, 09:17 AM UTC
Duration
2h 1m
Affected: Platform Apps
Timeline · 2 updates
  1. investigating Oct 03, 2026, 07:16 AM UTC

    Users are experiencing random 401 errors on authentication. We are working to resolve this issue. Refreshing the page (multiple times) can temporarily resolve the issue.

  2. resolved Oct 03, 2026, 09:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2026

Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients

Detected by Pingoru
Oct 02, 2026, 12:57 PM UTC
Resolved
Oct 02, 2026, 02:01 PM UTC
Duration
1h 4m
Affected: Email Campaigns
Timeline · 2 updates
  1. investigating Oct 02, 2026, 12:57 PM UTC

    We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.

  2. resolved Oct 02, 2026, 02:01 PM UTC

    We have made changes to our sending infrastructure and bounce rates have returned to normal levels. We apologize for the inconvenience.

Read the full incident report →

Critical October 1, 2026

Verification & Sign - Database issue

Detected by Pingoru
Oct 01, 2026, 06:35 AM UTC
Resolved
Oct 01, 2026, 07:15 AM UTC
Duration
40m
Affected: SignSealiDINIBAN VerificationID ScanOTP as a ServiceMobile Identity
Timeline · 3 updates
  1. investigating Oct 01, 2026, 06:55 AM UTC

    We are experiencing an issue with the database cluster which is currently being investigated.

  2. monitoring Oct 01, 2026, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2026, 08:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2026

Operator Service Interruption -Belgium- Orange - 20610

Detected by Pingoru
Sep 30, 2026, 09:01 AM UTC
Resolved
Sep 30, 2026, 10:42 AM UTC
Duration
1h 40m
Affected: Mobile network operators: Belgium
Timeline · 2 updates
  1. investigating Sep 30, 2026, 09:01 AM UTC

    Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.

  2. resolved Sep 30, 2026, 10:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2026

Customer Data Platform - Workflows cannot be opened

Detected by Pingoru
Sep 30, 2026, 06:40 AM UTC
Resolved
Sep 30, 2026, 08:59 AM UTC
Duration
2h 19m
Affected: Customer Data Platform
Timeline · 3 updates
  1. investigating Sep 30, 2026, 06:40 AM UTC

    We are investigating an issue where workflows cannot be opened in the Customer Data Platform.

  2. monitoring Sep 30, 2026, 07:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2026, 08:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2026

Degraded Performance Museum & Parks

Detected by Pingoru
Sep 29, 2026, 08:00 AM UTC
Resolved
Sep 29, 2026, 09:18 AM UTC
Duration
1h 17m
Affected: Global Ticket / Ticketing Museum & Parks
Timeline · 4 updates
  1. investigating Sep 29, 2026, 08:00 AM UTC

    We are experiencing degraded performance for Ticketing: Museums & Parks and are investigating this case.

  2. identified Sep 29, 2026, 08:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 29, 2026, 08:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 29, 2026, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 28, 2026

Email Campaigns - Transactional Mail Sent Without Attachments

Detected by Pingoru
Sep 28, 2026, 11:00 AM UTC
Resolved
Sep 28, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 28, 2026, 01:06 PM UTC

    Between 13:10 and 14:24, transactional emails sent through the Email Campaigns platform were delivered without their attachments. All other email content and delivery were unaffected. The issue was traced to a recent change in our email processing pipeline. We reverted the change, and attachment delivery returned to normal at 14:24. We apologize for the inconvenience.

Read the full incident report →

Minor September 28, 2026

CM.com platform apps menu unavailable

Detected by Pingoru
Sep 28, 2026, 10:10 AM UTC
Resolved
Sep 28, 2026, 11:11 AM UTC
Duration
1h
Affected: Platform Apps
Timeline · 3 updates
  1. investigating Sep 28, 2026, 10:10 AM UTC

    CM.com platform apps are currently unavailable. Our engineers are looking into this.

  2. monitoring Sep 28, 2026, 10:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2026, 11:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2026

Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.

Detected by Pingoru
Sep 25, 2026, 10:52 AM UTC
Resolved
Sep 25, 2026, 04:34 PM UTC
Duration
5h 42m
Affected: Native Voice
Timeline · 4 updates
  1. investigating Sep 25, 2026, 10:52 AM UTC

    We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.

  2. identified Sep 25, 2026, 11:26 AM UTC

    The cause of the issue has been identified; we are currently taking measures to resolve this incident.

  3. monitoring Sep 25, 2026, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2026, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026

Museums&Parks degraded performance

Detected by Pingoru
Sep 22, 2026, 11:12 AM UTC
Resolved
Sep 22, 2026, 12:53 PM UTC
Duration
1h 40m
Affected: Electronic Cash RegisterGlobal Ticket / Ticketing Museum & Parks
Timeline · 4 updates
  1. investigating Sep 22, 2026, 11:12 AM UTC

    Degraded performance Museums&Parks Product teams are investigating

  2. investigating Sep 22, 2026, 11:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 22, 2026, 12:23 PM UTC

    Fix found, monitoring the situation

  4. resolved Sep 22, 2026, 12:53 PM UTC

    Issue resolved fully. Fix deployed.

Read the full incident report →

Major September 17, 2026

IPP Service Interruption

Detected by Pingoru
Sep 17, 2026, 09:09 AM UTC
Resolved
Sep 17, 2026, 10:31 AM UTC
Duration
1h 21m
Affected: GatewayMerchant PortalProcessor Connections
Timeline · 3 updates
  1. investigating Sep 17, 2026, 09:09 AM UTC

    We are currently experiencing an IPP service interruption which is being investigated by our Engineers.

  2. monitoring Sep 17, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 10:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026

Operator Service Interruption - BE - Orange Belgium - 20610

Detected by Pingoru
Sep 15, 2026, 11:01 AM UTC
Resolved
Sep 15, 2026, 01:20 PM UTC
Duration
2h 19m
Affected: Mobile network operators: Belgium
Timeline · 2 updates
  1. investigating Sep 15, 2026, 11:01 AM UTC

    BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.

  2. resolved Sep 15, 2026, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2026

In Person Payments - CCV connection issues

Detected by Pingoru
Sep 15, 2026, 10:37 AM UTC
Resolved
Sep 15, 2026, 10:56 AM UTC
Duration
19m
Affected: GatewayPayments Processor connections: CCV
Timeline · 2 updates
  1. investigating Sep 15, 2026, 10:37 AM UTC

    We are currently investigating an issue with In person payments relating to the CCV processors connection

  2. resolved Sep 15, 2026, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 15, 2026

Campaigns - Campaigns page temporarily unavailable

Detected by Pingoru
Sep 15, 2026, 09:43 AM UTC
Resolved
Sep 15, 2026, 10:59 AM UTC
Duration
1h 15m
Affected: Campaigns
Timeline · 2 updates
  1. monitoring Sep 15, 2026, 09:43 AM UTC

    Between 10:51 and 11:12 today, we experienced issues loading the Campaigns page. This was caused by a configuration issue introduced during a routine update to our systems. The issue was identified and resolved, with the disruption lasting approximately 20 minutes. No data was affected. We apologize for the inconvenience.

  2. resolved Sep 15, 2026, 10:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2026

HALO Voice - Service Disruption

Detected by Pingoru
Sep 11, 2026, 10:13 AM UTC
Resolved
Sep 11, 2026, 10:35 AM UTC
Duration
22m
Affected: HALO Voice
Timeline · 3 updates
  1. investigating Sep 11, 2026, 10:13 AM UTC

    We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.

  2. monitoring Sep 11, 2026, 10:20 AM UTC

    A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.

  3. resolved Sep 11, 2026, 10:35 AM UTC

    This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday.

Read the full incident report →

Minor September 8, 2026

CM Platform - Verification Email delivery issues.

Detected by Pingoru
Sep 08, 2026, 12:22 PM UTC
Resolved
Sep 09, 2026, 06:50 PM UTC
Duration
1d 6h
Affected: Platform AppsEmail Campaigns
Timeline · 4 updates
  1. investigating Sep 08, 2026, 12:22 PM UTC

    We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.

  2. monitoring Sep 08, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 08, 2026, 02:11 PM UTC

    We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.

  4. resolved Sep 09, 2026, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026

Email Service Interruption

Detected by Pingoru
Sep 04, 2026, 10:19 AM UTC
Resolved
Sep 04, 2026, 01:05 PM UTC
Duration
2h 46m
Affected: Email Gateway App
Timeline · 2 updates
  1. monitoring Sep 04, 2026, 10:19 AM UTC

    Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.

  2. resolved Sep 04, 2026, 01:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026

High Speed iDeal Gateway - certificate issues

Detected by Pingoru
Aug 24, 2026, 02:18 PM UTC
Resolved
Aug 25, 2026, 07:23 AM UTC
Duration
17h 5m
Affected: GatewayHigh Speed iDeal Gateway
Timeline · 4 updates
  1. investigating Aug 24, 2026, 02:18 PM UTC

    We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.

  2. investigating Aug 24, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 24, 2026, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 25, 2026, 07:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

MSC - Agent Inbox - Possible issue with attaching PDF files

Detected by Pingoru
Aug 19, 2026, 01:48 PM UTC
Resolved
Aug 19, 2026, 02:43 PM UTC
Duration
55m
Affected: Agent Inbox
Timeline · 3 updates
  1. investigating Aug 19, 2026, 01:48 PM UTC

    We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.

  2. monitoring Aug 19, 2026, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2026, 02:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026

Operator Service Interruption: Japan

Detected by Pingoru
Aug 18, 2026, 01:33 PM UTC
Resolved
Aug 18, 2026, 08:27 PM UTC
Duration
6h 54m
Affected: Mobile network operators: Japan
Timeline · 6 updates
  1. investigating Aug 18, 2026, 01:33 PM UTC

    We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.

  2. identified Aug 18, 2026, 02:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 18, 2026, 04:40 PM UTC

    We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.

  5. monitoring Aug 18, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 18, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 18, 2026

Seated Ticketing - Service Interruption

Detected by Pingoru
Aug 18, 2026, 10:11 AM UTC
Resolved
Aug 18, 2026, 11:08 AM UTC
Duration
56m
Affected: Seated Ticketing
Timeline · 2 updates
  1. investigating Aug 18, 2026, 10:11 AM UTC

    Seated Ticketing is currently experiencing a service interruption. Our engineers are looking into this with the highest priority.

  2. resolved Aug 18, 2026, 11:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 15, 2026

Mastercard issues on In person payments

Detected by Pingoru
Aug 15, 2026, 04:44 AM UTC
Resolved
Aug 15, 2026, 05:41 AM UTC
Duration
57m
Affected: Payments Processor connections: CCVPayments Processor connections: OmnipayPayments Processor connections: SixPayments Processor connections: EquensPayments Processor connections: Amex
Timeline · 2 updates
  1. identified Aug 15, 2026, 04:44 AM UTC

    The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.

  2. resolved Aug 15, 2026, 05:41 AM UTC

    This incident has been resolved.

Read the full incident report →