CM.com incident

Mobile Service Cloud: Agent Inbox not loading for some users

Minor Resolved View vendor source →

CM.com experienced a minor incident on October 20, 2026 affecting Agent Inbox, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 10:56 AM UTC
Resolved
Oct 20, 2026, 12:07 PM UTC
Duration
1h 10m
Detected by Pingoru
Oct 20, 2026, 10:56 AM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Oct 20, 2026, 10:56 AM UTC

    Our engineering team is investigating the cause.

  2. identified Oct 20, 2026, 10:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2026, 10:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2026, 12:07 PM UTC

    This incident has been resolved.