CM.com incident

Delays in Addressbook syncs between CDP and Addressbook

Minor Resolved View vendor source →

CM.com experienced a minor incident on October 14, 2026 affecting Customer Data Platform and Address Book, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 05:59 AM UTC
Resolved
Oct 14, 2026, 09:24 AM UTC
Duration
3h 24m
Detected by Pingoru
Oct 14, 2026, 05:59 AM UTC

Affected components

Customer Data PlatformAddress Book

Update timeline

  1. investigating Oct 14, 2026, 05:59 AM UTC

    We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.

  2. monitoring Oct 14, 2026, 08:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2026, 09:24 AM UTC

    This incident has been resolved.