CM.com incident

Delays in Addressbook syncs between CDP and Addressbook

Notice Resolved View vendor source →

CM.com experienced a notice incident on October 13, 2026 affecting Customer Data Platform and Address Book, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 11:58 AM UTC
Resolved
Oct 13, 2026, 04:19 PM UTC
Duration
4h 21m
Detected by Pingoru
Oct 13, 2026, 11:58 AM UTC

Affected components

Customer Data PlatformAddress Book

Update timeline

  1. investigating Oct 13, 2026, 11:58 AM UTC

    We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.

  2. monitoring Oct 13, 2026, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2026, 04:19 PM UTC

    This incident has been resolved.