CM.com experienced a minor incident on October 16, 2026 affecting Agent Inbox and E-Mail and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 16, 2026, 02:45 PM UTC
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied. Processing is currently recovering. Our engineers are monitoring the results.
- monitoring Oct 16, 2026, 02:46 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 16, 2026, 03:24 PM UTC
Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
- resolved Oct 16, 2026, 04:41 PM UTC
Resolved: Queues have been processed and the service is operating normally. We apologize for the inconvenience this may have caused. Kindly reach out to support in case you still experience any issues.