Resolved on July 3, 2026.
On Tuesday, June 30th, 2026 between 18:15 and 21:13 CEST, some API calls to api.cm.com were affected by intermittent 500 Internal Server errors. The majority of traffic was unaffected, with the impact limited to specific endpoints and certain servers. Timeline: • 18:15 CEST — Incident began • 21:13 CEST — Incident fully resolved • Total duration: ~2 hours 58 minutes Root cause: A server issue caused a portion of API calls to fail intermittently. The affected functionality was limited to Triggered Campaigns/Emails. We apologize for any inconvenience this may have caused.
Update timeline
- resolved Jul 03, 2026, 08:22 AM UTC
On Tuesday, June 30th, 2026 between 18:15 and 21:13 CEST, some API calls to api.cm.com were affected by intermittent 500 Internal Server errors. The majority of traffic was unaffected, with the impact limited to specific endpoints and certain servers. Timeline: • 18:15 CEST — Incident began • 21:13 CEST — Incident fully resolved • Total duration: ~2 hours 58 minutes Root cause: A server issue caused a portion of API calls to fail intermittently. The affected functionality was limited to Triggered Campaigns/Emails. We apologize for any inconvenience this may have caused.
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