CM.com incident

Incident Report – Email Delivery Failure

Resolved on July 2, 2026, affecting Email Campaigns.

resolved Jul 02, 2026, 08:34 AM UTC

On July 1st, 2026 between 10:00 AM and 23:59 CEST, and continuing into July 2nd, 2026 between 00:01 and 10:00 AM CEST, a total of approximately 40,000 emails were not delivered due to an incident affecting our email sending infrastructure, impacting some accounts. Timeline: • July 1st, 10:00 AM – 23:59 CEST: ~33,000 emails affected • July 2nd, 00:01 – 10:00 AM CEST: ~7,000 emails affected Unfortunately, the affected emails were not recoverable and will not be delivered. We sincerely apologize for the impact this has caused.

Started
Jul 02, 2026, 08:34 AM UTC
Resolved
Jul 02, 2026, 08:34 AM UTC
Duration
–
Detected by Pingoru
Jul 02, 2026, 08:34 AM UTC

Affected components

Email Campaigns

Update timeline

  1. resolved Jul 02, 2026, 08:34 AM UTC

    On July 1st, 2026 between 10:00 AM and 23:59 CEST, and continuing into July 2nd, 2026 between 00:01 and 10:00 AM CEST, a total of approximately 40,000 emails were not delivered due to an incident affecting our email sending infrastructure, impacting some accounts. Timeline: • July 1st, 10:00 AM – 23:59 CEST: ~33,000 emails affected • July 2nd, 00:01 – 10:00 AM CEST: ~7,000 emails affected Unfortunately, the affected emails were not recoverable and will not be delivered. We sincerely apologize for the impact this has caused.

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