Resolved after 1 hour 19 minutes, affecting Agent Inbox, on June 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Agent Inbox
Update timeline
- investigating Jun 29, 2026, 03:11 PM UTC
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
- monitoring Jun 29, 2026, 03:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 04:30 PM UTC
This incident has been resolved.
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