CM.com incident
Degraded performance Voice APIs and downstream services
Minor Vendor's status page →
Resolved after 1 hour 59 minutes, affecting HALO Voice and Voice API's and 1 more, on June 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
HALO VoiceVoice API'sVoice AppsNative Voice
Update timeline
- investigating Jun 27, 2026, 09:49 AM UTC
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents) Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
- investigating Jun 27, 2026, 10:26 AM UTC
Our Voice and Network Engineers are continuing to investigate this issue.
- monitoring Jun 27, 2026, 11:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2026, 11:48 AM UTC
This incident has been resolved.
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