Resolved after under a minute, affecting Campaigns, on June 25, 2026.
On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered. The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal. We apologize for the inconvenience.
Affected components
Update timeline
- monitoring Jun 25, 2026, 11:33 AM UTC
On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered. The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal. We apologize for the inconvenience.
- resolved Jun 25, 2026, 11:34 AM UTC
This incident has been resolved.
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