Resolved after 4 hours 8 minutes, affecting Scripted Chatbot, on June 18, 2026.
An issue with WhatsApp yesterday resulted in large volumes of bulk retries which may have lead to the following behaviours in the hours that followed: Downstream delays in the conversational router, bots and service cloud. Duplicate messages sent / received Re-opening of conversations in service cloud that seemed done and where archived This has gradually decreased and continues to die down towards zero. We'll monitor for another hour before we close this incident report.
Affected components
Update timeline
- investigating Jun 18, 2026, 04:57 AM UTC
We are currently investigating an issue where conversations are triggered multiple times where this should be only one time.
- monitoring Jun 18, 2026, 07:55 AM UTC
An issue with WhatsApp yesterday resulted in large volumes of bulk retries which may have lead to the following behaviours in the hours that followed: Downstream delays in the conversational router, bots and service cloud. Duplicate messages sent / received Re-opening of conversations in service cloud that seemed done and where archived This has gradually decreased and continues to die down towards zero. We'll monitor for another hour before we close this incident report.
- resolved Jun 18, 2026, 09:05 AM UTC
This incident has been resolved.
Your product runs on more than CM.com
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services