CM.com incident
Degraded performance Agent Inbox - Message processing delayed
Resolved after 7 hours 13 minutes, affecting Agent Inbox and E-Mail and 1 more, on June 15, 2026.
All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.
Affected components
Update timeline
- investigating Jun 15, 2026, 12:56 PM UTC
We are currently investigating this issue.
- investigating Jun 15, 2026, 01:05 PM UTC
We are continuing to investigate this issue.
- investigating Jun 15, 2026, 01:41 PM UTC
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
- identified Jun 15, 2026, 02:27 PM UTC
Processing of new in and outgoing traffic is resumed successfully. We are still processing delayed tasks at the moment.
- monitoring Jun 15, 2026, 03:28 PM UTC
All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.
- resolved Jun 15, 2026, 08:09 PM UTC
This incident has been resolved.
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