CM.com incident

MSC - Mobile Service Cloud - Service Interruption

Resolved on April 2, 2026.

monitoring Apr 02, 2026, 02:45 PM UTC

Apr 2, 16:45 CEST Resolved - This incident has been resolved. Apr 1, 10:02 CEST Investigating - We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below: 85.119.48.0/21 31.169.56.0/21 188.94.184.0/22 UDP port range 10.000 - 60.000

Started: Apr 02, 2026, 02:45 PM UTC
Resolved: Apr 02, 2026, 02:45 PM UTC
Duration: –
Detected by Pingoru: Apr 02, 2026, 02:45 PM UTC

Update timeline

monitoring Apr 02, 2026, 02:45 PM UTC

Apr 2, 16:45 CEST Resolved - This incident has been resolved. Apr 1, 10:02 CEST Investigating - We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below: 85.119.48.0/21 31.169.56.0/21 188.94.184.0/22 UDP port range 10.000 - 60.000

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