CM.com incident

Agent Inbox - Delay in handovers and processing of tasks

Resolved on April 13, 2026.

monitoring Apr 13, 2026, 10:01 PM UTC

Apr 14, 00:01 CEST Resolved - This incident has been resolved. Apr 13, 15:46 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 13, 14:31 CEST Investigating - We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.

Started: Apr 13, 2026, 10:01 PM UTC
Resolved: Apr 13, 2026, 10:01 PM UTC
Duration: –
Detected by Pingoru: Apr 13, 2026, 10:01 PM UTC

Update timeline

monitoring Apr 13, 2026, 10:01 PM UTC

Apr 14, 00:01 CEST Resolved - This incident has been resolved. Apr 13, 15:46 CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr 13, 14:31 CEST Investigating - We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.

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