Resolved after 2 hours 12 minutes, affecting Agent Inbox, on May 21, 2026.
Traffic is processed normally. All previously delayed tasks have been processed.
Affected components
Agent Inbox
Update timeline
- investigating May 21, 2026, 12:15 PM UTC
Agent Inbox - Delay in handover and processing of tasks We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
- investigating May 21, 2026, 01:05 PM UTC
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
- monitoring May 21, 2026, 01:42 PM UTC
Traffic is processed normally. All previously delayed tasks have been processed.
- resolved May 21, 2026, 02:27 PM UTC
This incident has been resolved.
Your product runs on more than CM.com
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services