CM.com incident

IPP Gateway - intermittent transaction issues

Resolved after 22 hours 38 minutes, affecting Gateway, on May 18, 2026.

monitoring May 18, 2026, 02:24 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 18, 2026, 08:25 AM UTC
Resolved
May 19, 2026, 07:04 AM UTC
Duration
22h 38m
Detected by Pingoru
May 18, 2026, 08:25 AM UTC

Affected components

Gateway

Update timeline

  1. investigating May 18, 2026, 08:25 AM UTC

    We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.

  2. monitoring May 18, 2026, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2026, 07:04 AM UTC

    This incident has been resolved.

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