Resolved after 1 hour 29 minutes, affecting Native Voice, on May 7, 2026.
In and outbound calling is working, our team continues to investigate this issue further.
Affected components
Native Voice
Update timeline
- investigating May 07, 2026, 12:09 PM UTC
We are currently investigating this issue.
- investigating May 07, 2026, 12:18 PM UTC
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted. Our product team is currently investigating this issue.
- monitoring May 07, 2026, 12:26 PM UTC
In and outbound calling is working, our team continues to investigate this issue further.
- resolved May 07, 2026, 01:38 PM UTC
This incident has been resolved.
Your product runs on more than CM.com
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services